Industry Trends in Incentives & Loyalty

September 9th & 10th

The gift card and incentive industry is growing fast — but finding, training, and retaining the right talent remains a challenge. Together with WiiN, this panel will explore how organizations in our sector can rethink recruitment and optimize their teams to meet the demands of an evolving marketplace.

Our panellists:

🔹 Catharine Parsons – CEO, The Incentive Company

🔹 Lucy-Claire Allen – Founder, Trifecta

🔹 Pippa Byrne – Director of People & Talent, Yapily

We’ll cover:

• What skills and profiles are most needed in today’s incentive and gift card industry

• How to stand out and attract top candidates in a competitive job market

• Strategies to optimize team structures for agility, collaboration, and growth

• Building future talent pipelines: from university partnerships and specialized programs to clearer career development paths in incentives

• Real-life examples of how companies in our field are successfully adapting their people strategies

This session is designed for (HR) professionals, managers, and leaders within the gift card and incentive ecosystem who want to strengthen their teams and ensure sustainable growth.

🕒 When?
Septemer 9th
10:00 AM CT (USA) | 4:00 PM GMT (UK Time) | 5:00 PM CET(Europe Time)

September 10th

🕒 8:00 PM AET (Australia)| 9:00 AM GMT (UK Time)|10:00 AM CET( Europe Time)